Troubleshooting your email

Step 1 - Rule out the Address

Let's rule out an issue with the address itself. Login to our webmail (Bottom left corner of the page) and confirm that you can send and receive mail there. Our webmail is just like any other email client, so if it's working through that, you know there isn't a problem with the address itself. If you're unable to login to our webmail, the username or is likely incorrect. Use your full email address for the username (youremail@dctexas.net), and retype your password.


Step 2 - Rule out Email Client Settings

If everything is working fine through webmail, the problem likely has to do with your email client or an issue with your computer. Most of the time, email issues come down to the email client settings. View our support page and click on the guide for your general email setup. Double check your email client's settings match what's on our support page. They need to be exactly the same.


Step 3 - Issue with Computer or Network

Confirming the email client settings usually catches any discrepancies and resolves the issue for most people. However, if the email client settings are correct, you can rule that out as well. That only leaves the possibility of something else on your computer or network causing the problem. First, try to reboot your computer, this may solve the issue. Also, a virus filter, spam filter, or firewall can sometimes interfere with the email client's connection. Try temporarily disabling those to see if that resolves the issue. If it does, you'll need to contact the creator of that filter / firewall for assistance.


Step 4 - Try Another Email Client

As an alternative solution, you can try setting up another email client on your computer. Your email client may have become corrupted. You can try using Thunderbird, which is free and available for Windows, Mac, and Linux. View our general email setup guide, to assist you in configuring the new client. Our webmail client is also another option to use as your main email client.



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Dialup Numbers

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