A notice was sent out with the invoices for October concerning a statement mailing fee of $2. This fee will be effective November 1, 2008 for all customers receiving a paper statement through the postal mail.

To avoid this fee, you have the option to receive your statement via email at any address of your choice. If you would like to switch to paperless billing via email, you can email us at billing@dctexas.net with your name, account number and the email address you would like it sent to. Email statements are sent out as PDF files, so you will need a PDF reader like Adobe Reader to open and view your statement. The statement will look just like the one that you have been receiving in the mail. You do not have to print this out for our use, just please include your account number on your payment so that it is processed efficiently.

You also have the convenient option of setting up an automatic payment to avoid the statement mailing fee of $2. Your payment can be drafted from a banking account, credit or debit card. To set up automatic payments, please DO NOT send any information via email, as email is not a secure form of communication for sensitve information. You may call us at 1-866-DCTEXAS, and have your card or checkbook handy, or you can mail the information to us at:

DigiComm
PO Box 2006
Tyler, TX 75710-2006

Please include your name, account number on all correspondence. If you're setting up automatic payment from your banking account, a voided check will provide us with the account and routing numbers. If you would like it set up on a credit or debit card, please provide us with the card number, expiration date and name on the card. Please remember, customers are responsible for calling in and updating their card information with DigiComm. Once the card on file expires, we are no longer able to process your payment automatically.

Charges for automatic payments will begin processing on the 25th of the month before the bill is due. For example, October's bills were due on October 10th. Charges were processed on the 25th of September for October's payment. The charges don't usually appear on your account until a few days later. If a payment could not be processed, this gives us time to contact the customer so that they have plenty of time to make their payment before the date due. Our apologies, but we are not able to make any other arrangements for charges processed on a different date other than the 25th. If the 25th so happens to fall on a weekend or holiday when the business office is closed, charges will be processed on the closest business day to the 25th.

If there are any other questions or concerns about the statement mailing fee, paperless billing or automatic payments, please give us a call at 1-866-DCTEXAS and we'll be glad to answer those as best we can. Thank you.

Beth Anderson
DigiComm Enterprises, LLC